After hitting on a brilliant new life plan, our first instinct is to tell someone, but Derek Sivers says it's better to keep goals secret. He presents research stretching as far back as the 1920s to show why people who talk about their ambitions may be less likely to achieve them.
Coyne knew that the performance of his employees—as well as his career and the company’s success—depended on shielding them from threats. This notion that management “buffers” the core work of the company from uncertainty and external perturbations is an old theme in organizational theory, going back at least to James D. Thompson’s 1967 classic Organizations in Action. The best bosses are committed to letting their workers work—whether on creative tasks such as inventing new products or on routine things such as assembling computers, making McDonald’s burgers, or flying planes. They take pride in being human shields, absorbing or deflecting heat from inside and outside the company, doing all manner of boring and silly tasks, and battling idiots and slights that make life harder than necessary on their people.
As a boss, you can protect your people’s backs in seven ways.